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Shipping policy
Every order leaves our Cape Town studio packaged with care. Please read the following so you know what to expect once your parcel is on its way.
Dispatch & risk
- All parcels are dispatched at the client's risk. Once orders leave our studio, they become the responsibility of the courier and client.
- Risk of loss, damage, or spoilage passes to the client upon collection from our premises or handover to the courier company.
- Summer Story is not liable for delays, loss, or damage during transit. Once an order is dispatched, the client assumes responsibility for tracking the delivery and ensuring it is received timeously.
- Orders will not be started, dispatched, or released until cleared payment reflects in our account.
Tracking & receiving your order
- A tracking number will be provided. Clients are responsible for monitoring delivery and ensuring accurate shipping details are supplied.
- It is the client's responsibility to ensure that someone is available to receive the parcel at the delivery address.
Perishable goods
- Some of our products (including chocolates, baked goods, and other food items) are perishable and may be temperature sensitive. While we package all items with care, Summer Story cannot be held liable for spoilage, melting, damage, or deterioration of perishable items once they have left our premises and been handed to the courier.
- Delivery times, handling conditions, and storage environments are outside of our control.
- We strongly recommend selecting express or same-day delivery options where available for perishable goods, and storing them appropriately upon receipt.
Fragile items
- While we take care to package items securely, fragile items (such as glass containers or delicate packaging) are shipped at the client's risk.
Lead times & rush orders
- Lead times vary depending on the size and complexity of your order. Please confirm deadlines with us in writing.
- Rush orders may be possible but will incur an additional surcharge.
- Large or corporate orders may require additional lead time. Timelines will be confirmed in writing and clients are encouraged to book well in advance to avoid disappointment.