Returns & Exchanges

Because our range includes food items, body products and made-to-order gifting, our returns policy is necessarily strict. Please review the details below before placing your order.

Cancellations & refunds

• All deposits and payments are non-refundable.
• If a custom order is cancelled before production, a credit note (less design or admin time) will be issued. Credit notes do not expire and may be redeemed against future purchases.
• Once production has begun or an order has been completed, the client remains liable for full payment.

Returns & exchanges

• Due to the nature of our products (including food, body products, and custom packaging), returns and exchanges are not accepted unless goods are defective.
• Custom, branded, or personalised products are made specifically to order and are therefore non-returnable and non-refundable under any circumstances, unless proven defective.

Substitutions

• In the event that a particular product, packaging, or ingredient is unavailable, Summer Story reserves the right to substitute it with a product of equal or greater value and quality, while maintaining the overall look and feel of the gift.

Defective items

If something in your order arrives defective, please get in touch via our contact page so we can assist.