FAQs

Answers to the questions we hear most often. If yours isn't covered here, please get in touch — we'll get back to you within one business day.

How do I pay for my order?

We accept EFT, cash or bank/credit card at our studio, and secure online payment. Online shop purchases, ready-made gifts and digital design services are paid in full in advance. Please note that international payments may take 5–10 working days to clear, and orders are only started, dispatched or released once cleared payment reflects in our account.

Do custom orders require a deposit?

Yes — a 50% non-refundable deposit is required on all custom and bulk orders before any work commences, with the balance settled before production or dispatch.

Do you take corporate or bulk orders?

We do. Large and corporate orders may require additional lead time, with timelines confirmed in writing — we encourage booking well in advance. Start with a gifting enquiry or wholesale enquiry and we'll come back with a tailored proposal.

I need my order quickly — can you rush it?

Rush orders may be possible depending on the size and complexity of your order, and will incur an additional surcharge. Please confirm deadlines with us in writing.

Will my gift look exactly like the photos?

Many of our products and packaging are handmade or finished by hand, so slight variations in colour, texture or finish may occur — that's part of their unique character, not a defect. If a particular product, packaging or ingredient is unavailable, we may substitute it with one of equal or greater value and quality while maintaining the overall look and feel of the gift.

How is my order delivered?

Orders are dispatched by courier with a tracking number provided. Perishable items such as chocolates and baked goods are temperature sensitive, so we strongly recommend express or same-day delivery options where available. Full details — including how risk and responsibility pass on dispatch — are on our Delivery page.

What is your returns policy?

Because our range includes food items, body products and custom packaging, returns and exchanges are only accepted for defective goods, and custom, branded or personalised products are made specifically to order and are non-returnable. See our Returns & Exchanges page for the full policy, including cancellations and credit notes.

Do your products contain allergens?

While we take great care in sourcing and producing our goods, we cannot guarantee that products are free from allergens such as nuts, gluten, dairy or soy, or traces thereof. Ingredients are listed on packaging wherever possible — please check them before use, and consult a medical professional if you're uncertain. Body products are for external use only.

How do I get in touch?

Send us a message via our contact page and we'll get back to you within one business day.